About Health Hero
HealthHero is a digital-first, end-to-end healthcare provider. They connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives.
Perkwise Insight
HealthHero is a comprehensive virtual healthcare platform that connects employees with qualified healthcare professionals through various digital channels. The service provides on-demand and scheduled consultations with GPs, specialists, and mental health professionals, alongside preventative wellness programs and condition management tools.
Mid-sized businesses and enterprises with distributed workforces
Starts at £4.95 per employee per month (custom pricing for enterprise)
Served over 30 million lives with customers including M&S, British Airways, Sainsbury's and UBS
Key Features & Benefits
Primary Care Consultations
Provides 24/7 access to licensed GPs via video, phone, or chat, typically within minutes or same-day.
Employees can address health concerns immediately without taking time off work, reducing absenteeism and presenteeism.
Mental Health Support
Offers access to therapists, psychologists, and mental wellbeing resources through the same platform as physical health services.
The integrated approach destigmatises mental health support and increases utilisation rates.
Specialist Referral Network
Connects employees to a curated network of specialists across numerous medical fields when needed.
Reduces waiting times for specialist care and ensures appropriate referrals, leading to faster resolution of complex health issues that might otherwise result in extended absences.
Preventative Health Programs
Offers personalised health assessments, screening recommendations, and lifestyle guidance based on individual risk profiles.
Helps identify and address health risks before they become serious issues, potentially lowering long-term healthcare costs and improving workforce health outcomes.
Implementation & Support
Setup Process
The implementation process includes platform configuration, HRIS integration if desired, communication planning, and employee onboarding.
Technical Requirements
Minimal technical requirements for employers – the platform is cloud-based and requires no special infrastructure. For employees, any internet-connected device with a camera and microphone will suffice for video consultations, though phone and chat options are available for those with limited tech access.
Support Options
- Dedicated account manager for employers
- 24/7 technical support for employees
- Comprehensive implementation team during rollout
- Regular service reviews and optimisation consultations