About Health Shield
Health Shield is a leading provider in the health cash plan sector, ranking as the second-largest in terms of paid-for corporate memberships. Known for its innovative approach, Health Shield offers flexible and tailored solutions to help individuals and organisations manage everyday healthcare costs and enhance overall wellbeing. With a history of providing workplace-focused health benefits, Health Shield supports businesses in creating healthier, more productive workforces.
Perkwise Insight
Health Shield We started in 1877, helping railway workers keep their health on track. Today, they design and build employee health benefits packages to meet the specific needs of businesses and their employees, no matter the size or shape. They specialise in health cash plans that reimburse employees for everyday healthcare costs, from dental checkups to specialist consultations. Unlike comprehensive medical insurance, Health Shield focuses on preventative care and everyday health expenses, making quality healthcare accessible to employees while helping employers control benefit costs.
Small and Mid-market companies.
Not listed on their website but offers 4 package options: Select, Tailored, Flexible and Corporate.
Over 400,000 customers, including Fujitsu, West Midlands Railway and ISIO.
Key Features & Benefits
Health Cash Plan Reimbursement
Provides tax-free cash back on everyday health expenses up to annual limits.
Employees can visit practitioners of their choice and claim back costs quickly, removing financial barriers to accessing preventative healthcare.
Online and Mobile Claims
Enables employees to submit claims and track benefits through the Health Shield web portal and mobile app.
The streamlined claims process takes less than a minute to complete and significantly reduces administrative workload for HR teams.
Employee Assistance Program (EAP)
Offers confidential counseling, legal information, and emotional support services.
Provides meaningful mental health support at a time when workplace stress is at an all-time high. The 24/7 telephone support means employees can access help exactly when they need it.
Health Screening
Offers regular health assessments to identify potential health issues early.
Catches health problems before they become serious, reducing absenteeism and potentially saving lives.
Implementation & Support
Setup Process
The implementation process is fairly straightforward with minimal IT requirements. Health Shield handles most of the heavy lifting, including providing employee communication materials.
Technical Requirements
Since Health Shield operates primarily through their own systems, employers simply need to provide employee data in a standard format (typically Excel). Their systems integrate with most major HR platforms, though the depth of integration varies.
Support Options
- Dedicated account manager for all corporate clients
- UK-based call centre (8am-6pm Monday-Friday)
- Email support
- Online knowledge base
- Employee onboarding webinars