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AXA Health

Website
Information

About AXA Health

AXA is one of the leading insurance providers in the United Kingdom, offering a broad range of insurance products designed to protect what matters most to individuals, families, and businesses.
Group Healthcare
Company Info
Website
axahealth.co.uk
Phone
0808 303 1385
Contact
www.axahealth.co.uk/small-business/contact-us/
Social Media
LinkedIn  ·  YouTube  ·  X/Twitter  ·  Instagram  ·  Facebook
Year Founded
1816
Headquarters
Tunbridge Wells, Kent, United Kingdom
Company Size
1,001–5,000

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Perkwise Insight

Overview

AXA Health provides private medical insurance for UK businesses, covering everything from small startups to large corporates. Unlike all-or-nothing insurance policies where you're paying for coverage you'll never use, AXA lets you build a customised plan by selecting specific coverage modules to suit the needs of your business. Beyond just paying claims, AXA includes useful support services: 24/7 virtual GP access, dedicated cancer nurses, musculoskeletal physiotherapy pathways, and comprehensive mental health support.

Best For

SMEs who want flexible modular coverage

Pricing

Custom quote

Customers

2.8m in the UK

Pros
Modular Flexibility
Rather than forcing you into predefined tiers, AXA lets you select individual coverage modules.
Comprehensive Standard Inclusions
Even the most basic AXA business plan includes virtual GP access, fast-track physiotherapy for musculoskeletal issues, 24/7 health support line staffed by nurses and counsellors, and health and wellbeing offers like gym discounts.
Outstanding Customer Service
Cons
Limited Control for Large Corporates
Once you reach 250+ employees, you move to AXA's Advance plan with less flexibility than the SME Business Health product.
More Info

Key Features & Benefits

24/7 Virtual GP Service

What It Does

Provides unlimited access to UK-registered GPs and Advanced Clinical Practitioners via phone or video consultation 24/7.

Why It Matters

For businesses, this means fewer sick days as issues get addressed faster, reduced A&E visits for non-emergencies, and employees who can actually fit healthcare around work rather than taking half-days for GP appointments

Modular Coverage

What It Does

Lets you select specific coverage modules rather than choosing from pre-set tiers.

Why It Matters

You're not subsidising benefits that don't match your workforce demographics or industry risks.

Mental Health Support (Essential & Premier EAP Options)

What It Does

Essential EAP provides 24/7 phone and email access to mental health counsellors. Premier EAP adds up to 8 in-person or online counseling sessions, psychologist referrals for extended treatment, and manager training to support team mental health.

Why It Matters

With workplace stress, anxiety, and burnout continuing to grow, businesses need robust mental health support.

Group Health Hub & Account Management

What It Does

Online portal for HR managers providing access to plan handbooks, claim forms, member resources, usage statistics, and communication tools.

Why It Matters

The Group Health Hub centralises everything you need: policy documents, coverage explanations, claim procedures, and employee education materials.

Implementation & Support

Setup Process

  • Initial Quote
  • Coverage Selection & Refinement
  • Underwriting & Application
  • Policy Documentation
  • Employee Activation
  • Adding/Removing Employees

Technical Requirements

  • Employee census data (names, DOBs, contact details)
  • Company information (industry, locations, headcount)
  • Historical claims data if switching from another insurer (optional but helps pricing)
  • Bank details for premium payments (monthly direct debit or annual payment)

Support Options

  • Dedicated Account Managers
  • Group Health Hub
  • Phone Support
  • Live Chat
  • Email Support
  • Communication Resources
Reviews

Customer Reviews

“I've generally had really good experiences with AXA through my workplace healthcare insurance. There have been a couple of strange interactions but overall the service is good and I feel well covered.”
Tom
4
“Very friendly and knowledgeable staff answering the phones. Very easy website. My husband had a very thorough pre-op assessment. So far so good!”
Donna
5
“From first calling regarding my pain to being seen and operated on was less than three weeks. You can't ask for more. Fast, professional and caring.”
Stephen
5
“I've had AXA health insurance for 2 years now. GP access is virtually immediate — often same day. The service is reliable and easy to use, which gives real peace of mind.”
Victoria
4
“AXA Health did an amazing job. Their service was fast, professional, and really supportive throughout the whole process. Everything was clearly explained, and I felt genuinely looked after. I couldn't have asked for more.”
AB
5
“I spoke with Sally — she was excellent and very helpful. The loss of one star is due to waiting on hold for 20 mins, which happens every time I call. Apparently they are experiencing high demand.”
Rob P
4
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