About BetterHelp Business
BetterHelp Business delivers convenient, flexible mental health support with proven outcomes, making it an excellent choice for organisations serious about supporting employee wellbeing despite the premium pricing.
Perkwise Insight
BetterHelp Business is the enterprise version of BetterHelp, the world's largest online therapy platform. Founded in 2013 and acquired by Teladoc Health in 2015, BetterHelp connects individuals with licensed, accredited therapists through a secure online platform. The Business offering tailors this service specifically for employers who want to provide mental health support as part of their employee benefits package.
Mid-sized companies and enterprises looking to support employee mental health at scale
Starting at $60-80 per employee per month
More than 4,000,000 consumers, and covers +280 million lives across 1,000+ partnerships
Key Features & Benefits
Personalised Therapist Matching
Uses a sophisticated algorithm and initial assessment to match employees with compatible therapists based on specialty, approach, and personal preferences.
This targeted matching increases the likelihood of a productive therapeutic relationship, leading to better outcomes and higher utilisation rates than random assignments.
Dedicated Account Management
Provides organisations with a dedicated account manager who assists with implementation, promotion, and ongoing optimisation.
Having a single point of contact ensures smooth program execution and helps HR teams maximise the value of their investment through strategic rollout and ongoing engagement initiatives.
Comprehensive Reporting Dashboard
Delivers anonymised analytics on utilisation, engagement patterns, and general areas of concern across the employee population.
These insights help employers gauge program effectiveness, identify potential workplace stressors, and demonstrate the ROI of their mental health investments while maintaining strict confidentiality.
Implementation & Support
Setup Process
The implementation process includes:
- Initial planning meeting
- Platform customisation and branding
- Integration with existing benefits systems (if desired)
- Communications planning and material development
- Launch and employee onboarding
Technical Requirements
The minimal technical requirements make this an easy addition to any benefits package. Employees need:
- Internet access
- A smartphone, tablet, or computer
- An email address
No special software installations are required, and the platform works across all major browsers and mobile operating systems.
Support Options
BetterHelp Business provides multi-layered support:
- 24/7 technical support for employees
- Dedicated account management for HR teams
- Implementation specialists during setup
- Regular check-ins and quarterly business reviews