About Forma
Forma (formerly Twic) offers a customisable benefits platform that allows organisations to create lifestyle spending accounts, wellness programs, and flexible benefits. Their solution includes a user-friendly app, benefits card, and administrative dashboard.
Perkwise Insight
Forma (formerly Twic) is a comprehensive life benefits platform that helps companies design and manage their employee benefits programs. Rather than the traditional one-size-fits-all approach, Forma enables organisations to offer highly flexible, personalised benefits that employees can customise to fit their needs and lifestyles. The platform brings together pre-tax and post-tax spending accounts under one roof, giving employees unprecedented choice while dramatically simplifying administration for HR teams.
Enterprise companies with global or distributed teams
Undisclosed, contact for more information
Over 300 companies including Peloton, Snap, Etsy and Lululemon
Key Features & Benefits
Lifestyle Spending Account (LSA)
Provides customisable post-tax spending accounts that employers can configure based on their specific workforce needs and budget.
LSAs give employers incredible flexibility to design benefits programs that align with company values while giving employees the power to choose benefits that matter most to them – from wellness to education to family support – increasing perceived value and utilisation.
Multi-Option Spending
Offers three distinct ways for employees to access their benefits: shopping in the Forma Store with pre-negotiated discounts, using the Forma Visa Card for direct purchases, or submitting claims for reimbursement.
This system eliminates barriers to benefit usage by accommodating different spending preferences and reducing out-of-pocket expenses, leading to higher program engagement and employee satisfaction.
Global Benefits Management
Supports benefits administration across multiple countries with country-specific configurations and compliance measures.
Companies with international workforces can deliver consistent benefits experiences while respecting local regulations and preferences.
Comprehensive Admin Dashboard
Delivers real-time insights on program usage, budget allocation, and engagement metrics through an intuitive administrative portal.
HR professionals gain visibility into benefits utilisation patterns, allowing them to adjust programs based on actual employee behaviours and preferences while simplifying budget management and forecasting.
Implementation & Support
Setup Process
The implementation process includes:
- Initial strategy consultation to define program structure and guidelines
- Platform configuration and branding customisation
- Integration with HRIS, payroll, and other relevant systems
- Employee communication planning and launch materials preparation
- Administrator training and documentation
Technical Requirements
Forma is a cloud-based SaaS solution requiring no on-premise installation. The platform works with most major HRIS and payroll systems, though the depth of integration varies. Single sign-on (SSO) capabilities support most standard authentication protocols. Employees need only a web browser or smartphone to access the platform, with native mobile apps available for iOS and Android.
Support Options
Forma provides multi-tiered support, including:
- Dedicated customer success managers for strategic guidance
- Technical support via email, chat, and phone during business hours
- 24/7 member support for employee-facing questions
- Self-service knowledge base with implementation guides and best practices
- Regular check-ins and quarterly business reviews for larger accounts