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TELUS Health

Website
Information

About TELUS Health

As a global health and wellbeing provider encompassing physical, mental and financial health, their team of 10K+ members globally is dedicated to solving the most pressing issues facing people, healthcare professionals, employers, and employees around the world. They're on a mission to be the most trusted wellbeing company in the world.

Company Info
Website
Social Media
LinkedIn  ·  X/Twitter  ·  YouTube
Year Founded
1988
Headquarters
Vancouver, Canada
Company Size
5,001–10,000

Perkwise Insight

Overview

TELUS Health (formerly LifeWorks) is a comprehensive employee health and wellbeing platform that combines traditional Employee Assistance Program (EAP) services with digital health solutions, telemedicine, and personalised wellbeing programs. It's designed for employers looking to provide holistic health support while managing healthcare costs and improving workforce productivity.

Best For

Mid-size companies and enterprises seeking comprehensive health and wellbeing solutions

Pricing

Not listed, contact for more information

Customers

Undisclosed

Pros
Global Coverage
TELUS Health delivers remarkably consistent support across 160+ countries
Comprehensive Health Ecosystem
The platform integrates mental health, physical wellbeing, financial guidance, and social connection in one cohesive experience.
Rich Content Library
Their wellbeing content is genuinely useful and engaging, spanning videos, articles, assessments, and guided programs across various life domains.
Cons
Complex Implementation
Reporting Limitations
customised reporting often requires additional support from the TELUS team rather than being self-service.
More Info

Key Features & Benefits

Global Employee Assistance Program (EAP)

What It Does

Provides 24/7 counselling and support services across 160+ countries in over 50 languages.

Why It Matters

Delivers consistent, high-quality mental health support regardless of employee location, ensuring equitable access to critical services for global workforces.

Digital Mental Health Platform

What It Does

Offers self-directed cognitive behavioural therapy (CBT) programs, assessments, and mental wellbeing resources.

Why It Matters

Empowers employees to address mental health challenges proactively before they escalate, reducing absenteeism and improving productivity while decreasing stigma around seeking help.

Wellbeing Assessment & Personalised Content

What It Does

Evaluates employee wellbeing across multiple dimensions and delivers tailored content and recommendations.

Why It Matters

Creates individualised wellbeing journeys that address specific needs rather than generic wellness content, dramatically increasing engagement and meaningful behaviour change.

HR Analytics & Reporting

What It Does

Aggregates anonymous usage data to identify wellbeing trends and measure program impact.

Why It Matters

Enables data-driven decision making for wellbeing initiatives and demonstrates ROI to leadership, helping justify continued investment in employee support programs.

Implementation & Support

Setup Process

Implementation can take longer than some competitors but reflects the comprehensive nature of the platform. The process includes customisation, integration with existing systems, communication planning, and training for HR teams and managers. While not quick, the structured approach ensures higher adoption rates.

Technical Requirements

TELUS Health is cloud-based and requires no special infrastructure beyond standard internet access. Single sign-on (SSO) integration is available for larger organisations using common identity providers like Okta or Azure AD. The mobile app works on both iOS and Android devices, with regular updates to maintain compatibility.

Support Options

  • Dedicated implementation manager during the rollout
  • Account manager for ongoing program support
  • 24/7 clinical support for users
  • Online knowledge base and admin portal
  • Regular check-in calls and quarterly reviews

Alternatives

Other EAP Vendors